Your order will be processed and shipped within 24 hours. 

We keep you up to date with the process of your order via email and Facebook messenger. If at any time something isn't right, shoot us an email at orders@joebloe.com.au and we'll tackle it straight away. 

Unfortunaley we cannot offer refunds on any of the products sold.

Here is a breakdown of how long it should take to get to your place:-

• 1 to 3 business days to joebloe to Adelaide
• 1 to 2 business days to joebloe to Albury
• 1 to 4 business days to joebloe to Bendigo
• Same or next business day to joebloe to Brisbane
• 1 to 2 business days to joebloe to Bundaberg
• 1 to 3 business days to joebloe to Cairns
• 1 to 2 business days to joebloe to Canberra
• 1 to 2 business days to joebloe to Central Coast
• 1 to 2 business days to joebloe to Coffs Harbour
• 3 to 5 business days to joebloe to Darwin
• 1 to 3 business days to joebloe to Geelong
• Same or next business day to joebloe to Gold Coast
• 3 to 7 business days to joebloe to Hobart
• 3 to 7 business days to joebloe to Launceston
• 1 to 2 business days to joebloe to Mackay
• 1 to 2 business days to joebloe to Maryborough
• 2 to 3 business days to joebloe to Melbourne
• 1 to 2 business days to joebloe to Newcastle
• 1 to 2 business days to joebloe to Northern Rivers
• 7 to 10 business days to joebloe to Perth
• 1 to 2 business days to joebloe to Port Macquarie
• 1 to 2 business days to joebloe to Rockhampton
• 1 to 2 business days to jobeloe to Sunshine Coast
• 1 to 2 business days to joebloe to Sydney
• Same or next business day to joebloe to Toowoomba
• 1 to 3 business days to joebloe to Townsville
• 1 to 2 business days to joebloe to Wollongong

We charge a flat rate of $10 for all domestic orders. We use Sendle, which provides you with a unique tracking code for your package that can be tracked online. Express arrives within 1-2 business days from the date your order has been shipped.

We use DHL Global Mail International shipping services. Please note that the shipping time frames listed do not include customs processing delays which are unfortunately out of out control. Please also note that business days do not include weekends or national public holidays. International Shipping is $25 per package.

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. joebloe is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email orders@joebloe.com.au with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

If a change of address is made directly with your local post office or DHL, joebloe will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with joebloe via our Customer Care contact service prior to your order being shipped.

If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), joebloe reserves the right to charge a reshipment fee of $10 AUD for Australian orders and $20 AUD for international orders (standard international shipping).

joebloe is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.

*** Please note that the international shipping costs that Joebloe provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by joebloe. For further information, please contact our customer care team at orders@joebloe.com.au